FAQ
海外代理最常問What overseas agents ask us
你哋會唔會直接搵我嘅客?Will you approach my customers directly?
唔會。海外代理委託嘅貨,客戶關係屬於你。我哋喺中國只負責執行同通報,唔會繞過你去接觸貨主。呢個係我哋由 2012 年做到而家嘅基本規矩 —— 一次破例,往後就冇代理肯交貨俾你。
No. On nominated cargo the customer relationship belongs to you. Our role in China is execution and reporting; we do not go around you to the shipper. This has been our rule since 2012 — break it once and no agent will nominate you again.
我嘅貨唔喺廈門出,你哋做唔做到?Our cargo does not ship from Xiamen — can you still handle it?
做到。我哋喺中國唔同港口同地區都有長期合作代理,由廈門呢邊做統一調度同管理。你依然係對住同一個窗口、收同一份報表,唔使因為換咗個港口就換個對接人。
Yes. We work with long-standing partner agents across other Chinese ports and regions, coordinated centrally from Xiamen. You keep the same contact and the same reporting format even when the load port changes.
你哋簽唔簽到自己嘅提單?Can you issue your own bill of lading?
可以。廈門永銳長鴻已於福建省交通運輸部門依法完成無船承運業務經營者備案,可依規簽發自己嘅提單。實際每票用邊種提單,會按航線、目的港規定同你嘅要求安排。
Yes. Xiamen Forever Gain is duly filed as an NVOCC operator with the Fujian transport authority and can issue its own bills of lading under the applicable rules. The document type used on a given shipment depends on the lane, destination requirements and your instructions.
香港同廈門係唔係同一間公司?結算點做?Are Hong Kong and Xiamen the same company? How does settlement work?
兩個獨立法人主體,廈門係香港長鴻嘅關聯附屬公司,但可以完全獨立操作、獨立簽約收付。你想同香港主體結算定同廈門主體結算都得,我哋按你嘅財務安排配合。
They are two separate legal entities: Xiamen is an affiliated subsidiary of Forever Gain Agencies in Hong Kong but contracts and settles independently. You can settle with either the Hong Kong or the China entity, whichever suits your finance arrangements.
邊啲市場你哋真係熟?唔好乜都話做到。Which lanes are you actually strong on? Please do not say everything.
最熟係南美(我哋國內端主力線)、澳洲及紐西蘭(紐西蘭有關聯公司落地)、東南亞(越南、柬埔寨、新加坡、泰國、馬來西亞)。其他市場我哋一樣接得到,但會照直同你講我哋喺嗰邊嘅資源去到邊,唔會博。
Strongest on South America (the group's core China-origin lane), Australia and New Zealand (our affiliate on the ground in NZ) and Southeast Asia (Vietnam, Cambodia, Singapore, Thailand, Malaysia). We can handle other markets too, but we will tell you plainly how deep our resources go there rather than overpromising.
跨境電商小包做唔做?Do you handle cross-border e-commerce parcels?
係我哋下一步重點。香港嗰邊而家已經有電商小包嘅操作同線上系統,之後會同廈門呢邊嘅進出口能力接埋,做福建・香港・紐西蘭三地嘅小包進出口。有需求可以而家先傾,等我哋按你嘅量去設計。
It is our next focus. We already run e-commerce parcel operations and online systems in Hong Kong, and we are connecting that to the China import/export capability here to serve Fujian, Hong Kong and New Zealand. If you have volume, talk to us now so it can be designed around it.